Psicothema was founded in Asturias (northern Spain) in 1989, and is published jointly by the Psychology Faculty of the University of Oviedo and the Psychological Association of the Principality of Asturias (Colegio Oficial de Psicología del Principado de Asturias).
We currently publish four issues per year, which accounts for some 100 articles annually. We admit work from both the basic and applied research fields, and from all areas of Psychology, all manuscripts being anonymously reviewed prior to publication.
Psicothema, 2011. Vol. Vol. 23 (nº 2). 295-300
Rosa Mª Bermejo Alegría, Mª Dolores Hidalgo Montesinos, Pedro Parra Hidalgo, Adelia Más Castillo y Rafael Gomis Cebrián
Universidad de Murcia, Consejería de Sanidad y Consumo de la Región de Murcia
El objetivo de este trabajo es el estudio de las propiedades psicométricas de dos escalas de valoración de la calidad percibida y satisfacción de usuarios de consultas externas de Servicios de Salud. En concreto estas escalas evalúan la Competencia Profesional (CP) y Trato del Personal (TP). Se trabajó con una muestra de 2.017 sujetos usuarios de consultas externas del Servicio Murciano de Salud durante los años 2008 y 2009. Los resultados muestran una consistencia interna de 0,68 para la escala CP y de 0,75 para la escala TP. Los resultados del análisis factorial exploratorio indican que ambas medidas son unidimensionales. Las puntuaciones obtenidas en estas escalas correlacionaron positivamente con la puntuación en satisfacción global de los pacientes. Las escalas han mostrado su utilidad para detectar áreas de mejora y planificar estrategias de intervención.
Psychometric properties of scales of professional competence and treatment by health personnel in outpatient hospital surgeries. The aim of this study was to analyze the psychometric properties of two scales that assess the perceived quality and patient satisfaction with outpatient surgery in the Health Service of Murcia. These scales assess the degree of Professional Competence (PC) and Personnel Treatment (PT). The scales were administered to a sample of 2017 users of outpatient surgery in the Health Service of Murcia during the years 2008 and 2009. Exploratory factor analysis indicates a unidimensional structure for each scale. Internal consistency was adequate: .68 for PC and .75 for PT. The correlation between the PC scale and patients’ global satisfaction was positive and statistically significant. The correlation between the PT scale and patients’ global satisfaction was also statistically significant. The scales have shown their utility to detect areas of improvement and to plan intervention strategies.
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